Terms of Service

1. Who we are

These terms are an agreement between you and HAVAH, a mobile hair + makeup service operated by Jennifer Tarverdi, a licensed cosmetologist doing business as a sole proprietor in California. "We," "us," and "Jennifer" mean HAVAH. "You" means the person booking or receiving a service, or buying a gift card or package.

By sending a request, accepting a quote, buying a gift card or package, or creating an account at havah.tarverdi.com (the Site), you agree to these terms and to our Privacy Policy.

2. What we do

We provide at-home blowouts and makeup services in Turlock, Modesto, Ceres, Hughson, Denair, Riverbank, Oakdale and, when we agree to it, nearby areas. Services are performed by Jennifer personally at the address you give us. We do not provide hair washing; you arrive with clean, damp hair as described in the preparation instructions sent with your confirmation.

3. How booking works

Request. Sending a request through the Site is not a booking. It is an invitation for us to quote and confirm.

Quote. We review your address and send an itemized Quote: the service price, any travel charge (mileage, driving time, parking or tolls, or a flat zone fee) and any other agreed item. Prices shown on the Site are starting prices and exclude travel until your Quote says otherwise.

Acceptance. You accept the Quote in My Requests. If we revise a Quote, the earlier acceptance is cleared and you must accept the new version. A Quote you have not accepted can be withdrawn by either of us at any time.

Approval. Your appointment is confirmed only when we approve it after your acceptance and you receive a confirmation email. Until then, the time is not reserved.

Withdrawal. You can withdraw a request at no charge any time before we approve it.

4. Prices + payment

Service prices are shown on the Site and in your Quote. Travel charges are set out in your Quote and will never be added after you accept it. An approved appointment keeps the price, duration and policy in effect when it was approved, even if our standard rates change later.

Payment on the day. Unless your confirmation says a deposit was taken, you pay the Quote total at the appointment by the methods we accept.

Deposits through Stripe. Where the Site offers it, you may be asked to pay a deposit when you accept a Quote. Deposits are processed by Stripe; we do not store your card number. The deposit is applied to your total. It is refunded in full if you cancel within the free-cancellation window in section 6 or if we cancel for any reason. Otherwise it may be applied to the cancellation fee.

Tips are never required and are not part of the Quote.

Taxes. Prices include any applicable California sales tax on products sold; services are generally not taxable in California.

5. Your responsibilities

• Give an accurate address, contact number and any access instructions (gate codes, parking).
• Provide a safe, reasonably clean space with a chair, a working electrical outlet and adequate light.
• Be ready at the start time with hair prepared as instructed. We allow a 15–20 minute readiness grace period; if the service cannot begin after that, we may treat the appointment as a late cancellation under section 6.
• Tell us before the appointment about allergies, skin or scalp conditions, recent chemical services, lash extensions, or anything else that could affect the service.
• Supervise children and pets so the service can be performed safely.
• Be at least 18, or have a parent or guardian present and consenting, for any service on a minor.

We may stop or decline a service, without refund of any travel charge already incurred, if the space is unsafe, if anyone present is abusive, or if a health condition makes the service unsafe.

6. Cancellations, reschedules + no-shows

Our cancellation policy is shown on the Site and saved with your request. The policy in effect when your appointment was approved is the one that applies to it. As of the revised date above it is:

Monday–Thursday: cancel at least 4 hours before the start time at no charge. Friday–Sunday: cancel at least 12 hours before at no charge; between 4 and 12 hours before, a $25 fee applies; under 4 hours, the full service price may apply. New Year's Eve and designated special events (including weddings): 48 hours' notice.

• Rescheduling follows the same windows as cancelling.
• No-shows and inability to begin after the readiness grace period are treated as cancellations under 4 hours.
• Pending requests (not yet approved) can be withdrawn at any time at no charge.

Fees are charged to any deposit on file or invoiced to you; we currently do not charge fees automatically through the Site. If we cancel, you owe nothing and any deposit is refunded in full.

7. Health, allergies + patch tests

Cosmetic products can cause reactions. You are responsible for telling us about known allergies and sensitivities before the appointment. A patch test is available on request, and we recommend one before any makeup service if you have reactive skin. If you decline a patch test, you accept the risk of a reaction to products applied. We use sanitized tools and single-use applicators as described on the About page.

We are not medical providers. Nothing we say about products or skin is medical advice.

8. Group, wedding + event bookings

Group bookings are performed one person at a time by one stylist. Timelines we provide are estimates. You are responsible for having each person ready at their slot. Each person's slot is subject to the cancellation policy. Wedding bookings may carry a deposit and a longer notice period stated in your Quote; the Quote controls where it differs from these terms.

9. Gift cards + packages

Gift cards are redeemable for HAVAH services only, do not expire, and are not redeemable for cash except as California law requires (a balance under $10 is redeemable for cash on request). Lost or stolen gift cards are not replaced unless we can verify the purchase. Packages are prepaid credits for a stated number of services, valid for 12 months from purchase and transferable within a household. Unused package credits are refundable within 30 days of purchase. Travel is quoted per visit and is not covered by gift cards or packages unless the Quote says so.

10. Membership

Membership is a monthly subscription billed through Stripe on the same day each month until you cancel. You can cancel at any time from your account or by emailing us, effective at the end of the current billing period. Unused benefits roll over one month. We will tell you at least 30 days before any price change.

11. Photos

We may ask to photograph your finished look for our portfolio or social media. We will only publish a photo of you if you say yes, and you can withdraw that permission for future use at any time by emailing us. Photos you send us for reference are used only to plan your service.

12. Your account

You are responsible for the email address on your account and for anything done through it. Sign-in is by one-time code sent to that email. Tell us right away if you think someone else is using it. We may close accounts used to abuse the Site, our stylist or these terms.

13. Our responsibility to you

We will perform services with the skill expected of a licensed California cosmetologist. If you are unhappy with a service, tell us at the appointment or within 48 hours so we can put it right.

To the fullest extent California law allows, our total liability for any claim connected to a service or to the Site is limited to the amount you paid for that service. We are not liable for indirect losses, such as missed events, or for damage caused by inaccurate information you gave us, by products you asked us to use, or by conditions in your space. Nothing in these terms limits liability for our own gross negligence or willful misconduct, or any liability that cannot be limited by law.

14. Property

We take care in your space. If our equipment damages your property, tell us at the time.

15. Changes to these terms

We may update these terms. The revised date at the top changes when we do. Approved appointments keep the terms and policy saved with them. Continuing to use the Site after a change means you accept the new terms.

16. Disputes

These terms are governed by California law. We would much rather fix a problem than argue about it, so please email us first. Any dispute that can't be resolved informally will be heard in the small claims court or state courts of Stanislaus County, California.

17. Contact

HAVAH · Jennifer Tarverdi · Turlock, California.